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Fresh Policy. Fair Returns. No Rotten Surprises.
We want you to love what you ordered from WearTomato. But if something doesn’t work out — wrong size, changed your mind, or just not your style — we’ve got you covered.
Bottom line: You have 30 days to return most items. Easy process. Fast refunds.
Quick Summary
| Issue | What You Get | Who Pays Shipping? |
|---|---|---|
| Wrong size / didn’t like it | Refund or exchange | Customer |
| Defective / damaged item | Full refund | We pay |
| Wrong item sent | Full refund | We pay |
| Changed your mind | Refund (minus shipping) | Customer |
30-Day Return Window
You can request a return within 30 days of delivery.
- Day 1 = delivery date (based on tracking)
- After 30 days → returns not guaranteed, but contact us anyway
What Can Be Returned?
Eligible
- Unworn, unwashed clothing
- Tags still attached
- No stains, smells, or damage
- Shoes (unused, original box)
- Accessories (unused, original packaging)
Not Eligible
- Underwear, socks, swimwear
- Final Sale items
- Used or damaged items
- Items without tags
- Returns after 30 days
How to Start a Return
Step 1: Request
Go to My Account → Orders → Request Return
OR email: returns@weartomato.com
Include:
- Order number
- Items to return
- Reason (optional)
- Photos (if damaged)
Step 2: Approval
We respond within 2 business days with:
- Approval/rejection
- Return address
- Shipping label (if applicable)
Step 3: Ship
- Pack securely
- Include order number
- Use tracked shipping
Step 4: Refund / Exchange
After inspection (5–7 days):
- Refund → original payment method
- Exchange → new item shipped
Refund Details
| Situation | Refund | Timing |
|---|---|---|
| Defective / wrong item | Full refund | 5–10 days |
| Changed mind | Product only | 5–10 days |
| Rejected return | No refund | N/A |
Refund Methods:
- Card: 3–7 days
- PayPal: 1–3 days
- COD: Bank transfer or store credit
Exchanges
- Free exchange for size/color
- You pay return shipping
- We ship replacement for free
If unavailable → full refund
Damaged / Wrong Items
Contact within 7 days at: defects@weartomato.com
Include:
- Photos of issue
- Packaging images
We cover shipping
Full refund guaranteed
Return Shipping Costs
| Reason | You Pay | We Pay |
|---|---|---|
| Changed mind | ✓ | X |
| Size exchange | ✓ | X |
| Defective | X | ✓ |
| Wrong item | X | ✓ |
International Returns
- Customer pays shipping (unless defective)
- Duties/taxes not refundable
- Mark as “Returned Goods”
- Use tracked shipping
Gift Returns
- Refund → original buyer
OR - Store credit → for you
Order Cancellations
| Status | Cancel? | Refund |
|---|---|---|
| Not processed | Yes | Full |
| Shipped | No | Return instead |
Email within 1 hour: orders@weartomato.com
Exceptions
Return Abuse
We may:
- Flag accounts
- Refuse returns
- Close accounts
Final Sale
- No returns or exchanges
Need Help?
returns@weartomato.com
defects@weartomato.com
hello@weartomato.com
Response: within 12 hours
Our Promise
Returns can be frustrating — we keep it simple and fair.
Treat us fairly, and we’ll do the same.
– The WearTomato Team